I am about to say goodbye to my yearlong routine of checking mails every time I woke up in bed and see what’s new in my Friendster profile. It even gets worst when Facebook.com was introduced to me by my friend’s couple of months ago, the games that this social site are hosting really rocks me (Vampire Wars, Mafia Wars, Farmville, and the ever irritated Youville) are somehow add flavors and colors to the boring life (at least to me) that you can find to all these social site in the World Wide Web. I know it brought hell to my daily routines (the good ones) if I may say because I only get online to read and learn something, chat and download programs; you know the basic things we do on the internet.
But things get different when my DSL connection from Saudi Telecom (STC) starts to make problems with all its subscriber. I am sure that I wasn’t the only one calling the 907 Customer Care Service to report that I am experiencing trouble in browsing,and that my bandwidth is keep on changing its value . With their ever friendly –shouting agent that answers your concern indirectly, and hang up the line at sometimes makes you feel really upset. They can’t even talk to you nicely because of their bad English, I’m sorry but I think it would have been best if they can assign agent who can be able to talk to you properly. i mean, how on earth the two parties can resolve the issue if you two can’t understand the situation right? I also knew that I wasn’t the only one who speaks and understand English here in the Kingdom I mean there are so many of us (different nationalities), so I think that’s one point that this giant company should consider. Another thing is that, STC’s DSL line gets disconnected frequently so it really irritates you when you’re doing something online and suddenly you’ll find out that you are already disconnected, or maybe chatting to a friend using Yahoo messenger or any kind and you’ll just noticed that your friends image on the web camera is no longer moving? hello?… are you there? ding!
These annoying service always happen to all their subscribers and the worst part is they don’t do something to make up, instead they all let their subscriber get upset. i feel like they couldn’t accommodate all their questions so the friendly agents hang-up on the customers too, and just like the many others, I ended up visiting their office and asked them to cut my connections. you’ll just be surprised the next day morning, you’ll have a visit from one of their Tech support who cant even answer your question- Is there something wrong with my line, how about my modem? what causes the problem? or, will my line be better this time? Insha-alla! (hopefully) duh? they don’t know?
I made my effort too of buying my new modem/router because I was thinking that perhaps my old routers firmware is no longer compatible with their technology or something to that effect and even did an intensive research on firmware upgrade and compatibility.okay, I have 2 Thomson wireless router and it is perfectly working not until they started their campaign of providing all household a broadband connection. i thought it all started in compatibility issue so i did upgrade the firmware I even bought a crappy modem they are selling because they talk about compatibility issue so it stuck in my mind that its my modem that has a problem and so there i was… i felt so fooled by this company. still, it didn’t resolve the problem, until I found a site/forum that discusses the fishy service of this company. Its all the same problem I am experiencing the customers complain and the bad service of this company . What is wrong with their service?
I was with STC’s service for almost 2 years and I just realized that I wasted so much time and money to them hoping they will give you a better service worth the amount you are paying, but I was so disappointed. Now I learned too, that the things we hear and the things we see from company’s advertisement are 75% not true. Instead they just want our money badly. All these bullshit promises of giving us the service are just all put on for their own interest. Let’s all be practical, not all giant companies with names are reliable. Sometimes it is better to be with company who just started with a little market because they can really accommodate all your queries and fulfill their promises of giving better service. Remember, they are just a starter and they want to impress the market. Lol.
I remember my country the Philippines; do the ISP’s and DSL providers offer good service? Is Telecommunication Network in the Philippines played the same with STC’s sucking service? Because if it is… its all just a matter of monkey business
Oh yeah, I finally got rid of my galling DSL service with Saudi Telecom. A week ago, it was like heaven and earth bid goodbye to me and it felt terrible that I could not see Mr. Google anymore, not even play Vampire Wars on my Facebook account and be bothered by online players (hey can you clan up? thing..) dwelled on that hypnotic game of Zynga. If not for STC’s awful service I still maybe paying a thousand bucks and sure thing playing Vampire Wars on my Facebook account. I just don’t understand their claim as the best network in the Middle-East in terms of service and infrastructures if half of their customers are disappointed with their service. I couldn’t help but compare the service of our telecommunication network in the Philippines. I really hope that they do good back in the Island.









